Return Policy

 

What is your return policy?

 

Returns for standard products are accepted within 30 calendar days of delivery, provided the product is in its original packaging and free of damage.

All returns are subject to a 20% restocking fee. In addition, Compel is NOT responsible to arrange return freight or cover costs associated with return freight.

How do I make a return?

Compel must approve all returns with a RMA number. Simply contact us to obtain a RMA number. Returns without a RMA number will not be processed.

Returns must be made within 30 days after the order is delivered and are subject to a 20% restocking fee. Return shipping arrangements and costs are the responsibility of the customer. Returns without the RMA number and not in original condition and original packaging will not be processed or will be assessed an additional fee at our discretion.

Please note, the items must be returned within 15 business days upon issuance of the RMA number. Customer assumes liabilities and is responsible for costs incurred for unauthorized returns. In addition, Compel is NOT responsible to arrange return freight or cover costs associated with return freight.

What is your refund policy?

Refunds for returned merchandise will be equal to the cost of the merchandise returned minus a 20% restocking fee. Refunds will be issued if and after the returned merchandise arrives at our warehouse undamaged and in its original condition and packaging.

Returns for standard products are accepted within 30 calendar days of delivery, provided the product is in its original packaging and free of damage.

Compel is not responsible for damages during return transit. All returns must be received in good condition, as determined by Compel, to be eligible for a refund (minus the restocking fee).

 

EXCLUSIONS

Products not eligible for return include:

Opened and/or unpackaged product

Already assembled product

Products re-sold or not purchased directly from Compel