Most small parcel items are available with FREE Standard Shipping to the 48 states. Alaska and Hawaii are excluded. Shipping to restricted areas, such as outside continental US, areas accessible only by ferry or airplane, etc. are subject to additional charges. Please contact us for a rate quote for delivery to these areas.
Large parcel items may incur a flat shipping rate of $250. If your order total exceeds $1500, you are eligible for FREE Standard Shipping.
Each order is carefully inspected and packaged before it leaves our warehouse to avoid damage during transit. Every shipment is fully insured at no extra cost to you.
Most small packages are shipped via FedEx or USPS. In most cases, a signature is required for the delivery. Express shipping is available for additional fees. Please contact us for expedited shipping rates to your area.
Large furniture and over-sized packages will be handled by motor freight companies. Each item is transported on skid(s) and delivered to your curbside with a signature required on the bill of lading. You will receive a call from the third party trucking company to make delivery arrangements within 3-5 days after your order has been shipped.
Delivery and pickup by freight companies are made during local normal business hours (excluding holidays). Kindly note that Compel contracts only with reliable freight companies over which we have limited control and are not liable for arrangements made between customers and the third party freight company. Rescheduling or missing appointments may result in delays and fees for which we will not be responsible.
Please contact us for a rate quote if special service such as Global Shipping, Expedited Shipping etc. is needed.
We usually ship in stock items within 3-5 business days after the order/payment is received. Large in-stock items may require additional time to inspect and crate. Larger items will be delivered 4-7 business days after it leaves our warehouse, depending on destination and carrier.
Expedited shipping is available for additional fees. Please contact us if your order is time sensitive and we will do our best to accommodate your situation.
You will receive an email with the online tracking information when the order is shipped.
Please inspect your order immediately upon arrival. If your item was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves. In the unlikely event you receive a damaged item due to shipping, please mark on the Bill of Lading (delivery receipt) "damaged" before signing. We may not be able to process a damage claim without the Bill of Lading marked "damaged".
In an unlikely event that damaged items are received via FedEx/USPS please take pictures of the damage and email to firstname.lastname@example.org within 3 days of receipt. Our customer service team will notify you regarding solutions.
If you believe you have received an incorrect item or damaged item, please keep all the original packing materials (including pallets, crates, etc.) and call us at 773-253-4758 or email us at email@example.com. Our customer service team will assist you in handling and replacing your damaged item.
All damaged merchandise claims must be filed with our Customer Service department within three days of receipt of your order. We reserve the right to re-ship, repair, or fully refund any piece of merchandise. In the case of damage returns, the refund process will begin after the damaged merchandise is received at our warehouse.